The McAllister Group works closely with water utility companies and local authorities to help improve sewer network performance and improve the management of customer problems. We collaborate with customers before they embark on a programme of proactive maintenance of the sewer network in an effort to minimise customer interruptions and improve essential services.
We seek to optimise our Key Performance Targets set by our customers against service requirements. We operate a 24/7 contract call centre which manages emergency call outs and our site managers provide on the ground technical support to our work squads. The site managers will also review work operations to develop opportunities for continuous improvement.
The responsiveness of our teams is critical in helping to minimise the number of customer contacts and complaints received by our clients. We ensure that at all times we have the appropriate number of trained squads available to respond to sewer network issues against the set time parameters specified. Alternatively, we ensure that we fulfill any response time commitment given to the customer reporting a sewer network problem. We pride ourselves on our highly-trained, professional and focused employees who seek to get the job done right the first time.